AbhishekG711/Qwen3-1.7B-Insight-Extractor
AbhishekG711/Qwen3-1.7B-Insight-Extractor is a 1.7 billion parameter LoRA fine-tune of the Qwen3-1.7B causal decoder-only Transformer model. This specialized model is designed to convert raw customer support tickets into a single, structured JSON object with 9 predefined fields. It excels at automated ticket classification, routing, and downstream entity extraction workflows, providing deterministic output for operational efficiency.
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Model Overview
AbhishekG711/Qwen3-1.7B-Insight-Extractor is a specialized LoRA fine-tune of the Qwen3-1.7B base model, developed by AbhishekG711. This 1.7 billion parameter causal decoder-only Transformer is engineered for a singular task: converting raw customer support ticket text into a structured JSON object. It leverages a native context length of 32,768 tokens and was fine-tuned using Unsloth's LoRA adapters and TRL SFTTrainer on the AbhishekG711/processed_support_tickets dataset.
Key Capabilities
- Structured Data Extraction: Transforms unstructured support ticket text into a single JSON object with 9 specific fields, including
is_actionable,summary,sentiment,category,intent,aspect,urgency,reported_cause, andentities. - Deterministic Output: Designed to act as an "extraction engine," consistently producing JSON output without conversational elements or explanations.
- Efficient Fine-tuning: Utilizes LoRA with specific hyperparameters (e.g.,
r=32,alpha=64) for efficient adaptation of the base Qwen3-1.7B model. - Automated Workflow Integration: Ideal for automating initial triage, routing, sentiment analysis, and triggering downstream alerts based on extracted insights.
Intended Use Cases
- Automated Ticket Triage: Classify and route incoming support tickets to the correct departments or agents.
- Sentiment and Urgency Dashboards: Populate dashboards with real-time sentiment and urgency metrics extracted from customer interactions.
- Downstream Entity Extraction: Facilitate further processing by providing structured data for named entity recognition or other NLP tasks.
- Operational Efficiency: Streamline customer support operations by automating the initial analysis of support requests.